1. contact customer service
No later than 14 days after the invoice date via the contact form.
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smartgarantie
Our commitment: A full guarantee on all photo products!*
You ordered a photo product to capture your most beautiful memories, but noticed a mistake in your text or pictures upon delivery?
Don't panic, smartphoto will give you a free reprint! Because your satisfaction is the best praise for us and we do everything to make you happy!
What do you have a guarantee on?
- On all personalised photo products
- Errors in your text or images noticed afterwards
- Damage caused by the post
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2. return the product
Return the product to the following address (postage costs for sending at your expense)
smartphoto AG
z. Attn: Customer Service
Salinenstrasse 59
4133 Pratteln
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smartphoto AG
z. Attn: Customer Service
Salinenstrasse 59
4133 Pratteln
3. credit will be booked to your customer account.
We book a credit to your customer account for the repeated, free order of the same product without additional shipping costs.
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4. reorder product
You can use this credit to order your product again
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*Restrictions: The credit is valid for the same product/model with the same additional options. If your new order has a lower value than the credit, the remaining credit will be forfeited. It is not possible to change designs, fonts, all options, formats and sizes and, in the case of photo books, the model, cover or increase the number of pages. The cost of returning the product to customer service will be borne by the customer. The guarantee applies to a maximum order value of CHF 1,000. The guarantee does not apply to photos, irrespective of the product on which the photo is used, which have been marked as insufficient in terms of resolution at the time of design. Also excluded are outstanding invoices or cash payments as well as transfers to other accounts or participants. Not included in the guarantee are the following cases: no guarantee on production and delivery deadlines, unwanted orders (cancellation clause), not liking the product, complaint period longer than 14 days. In case of misuse or bad payment behaviour we reserve the right to limit the warranty. The GTC apply.